Will HEIS work with my computer browser?
For best results use Internet Explorer 6.0 or higher,
or Netscape Communicator 7.0 or higher. HEIS will work with older
versions (IE 5.0, Netscape 4.1), and is compatible
with other browsers like Firefox and Opera. You may need to set
your browser to accept
pop-ups from this site in order to see certain pages, e.g., the
print page. HEIS has not been rigorously tested in any of these
environments and unexpected behaviors may occur.
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Why does it take so long to load
maps?
You may have too many layers open. Try turning off some of your
layers. You may also turn off Auto Refresh so you only refresh
the map after you've finished checking or unchecking boxes. To
turn off Auto Refresh, scroll to the bottom of the Layers tab
on the right side until you see a check box labeled Auto
Refresh and uncheck this box. Above this is the Refresh Map
button that you should click when you want to manually update
the map.
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How do pop-up blockers affect
HEIS?
Pop-up blockers may prevent certain HEIS pages, such as the
print page, from functioning properly. If you click on a link
to launch HEIS and nothing happens, there is a good chance a
pop-up blocker is preventing HEIS from launching in a new window.
Most pop-up blockers allow you to override the blocking function
for specific sites or on a temporary basis, which will likely
solve this problem. Pop-up blocker settings can usually be found
under the Tools menu of your browser.
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I tried to launch HEIS and nothing
happened. Why?
The most common cause for this problem is that you've installed
a pop-up blocker. Installation of a firewall or new security
settings could also create a problem. If you've made changes
to your network security/privacy settings or installed or turned
on a firewall, those options may block secondary browser windows
(like HEIS). Your computer manual should have information on
how to adjust these settings to allow specified sites to launch
new windows.
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Why can’t I download data? The HEIS website is designed to give you the tools with which
to view and map health and environment data. The data will be
available for download in the future, but at present is only
available for view. If you are an ESRI ArcMap user, you may access
the data using ArcWeb Services in order to use the extended tools
provided with that software. For more information on using ESRI
ArcMap click here.
back to top Do you use cookies?
The
HEIS site does not use cookies. When you accept our user agreement,
we collect certain basic information about you
including your IP address, the time and date of access, and
the Quickstart options you have chosen. We do not place any
file
on your computer, and at no
other stage in your visit do we collect information unless
you offer it via the Feedback box. Please
click
here to read our Privacy Policy.
back to top Why do you have Terms of Use and a User Agreement?
As explained in the Terms of Use, some of our health data
comes from the Massachusetts Department of Public Health. By
state law this data may only be used for health statistical
analysis and reporting and no attempts may be made to identify
individuals
using these datasets. To ensure compliance with these restrictions,
all uses of the HEIS are subject to our Terms of Use.
back to top How do I access the maps using
ESRI's ArcGIS?
You may access the HEIS Map
Services using ArcGIS using the instructions here after
accepting our Terms of Use Agreement. Please note that
all use of the HEIS Map Services is subject to
the Terms of Use Agreement.
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